Mobile Customer Onboarding and Content Management Applicatons

Orange Mobile, France:
Customer Portal for Content Management

Tim led research, UX, Visual Design, and stakeholder reviews were central to my work with HTC/Dashwire, moving forward their design systems across their products and engagements with external clients.

Orange, France’s largest mobile carrier, and Tim/Dashwire collaborated to design and develop a web application, Reflect. This system aggregates content via a mobile application on a customer’s device allowing direct interaction with customer’s contacts, messages, photos, and other content.

Tim designed web, mobile, and kiosk experiences for Dashwire’s client AT&T, aiming to provision customers quickly and easily to their new phones and services — either in-store at time of purchase or at their convenience via a responsive web-app.

Dashwire / Orange Reflect

Dashwire / AT&T Web & Kiosk Onboarding Systems

Dashwire / Orange Reflect

Tim designed web, mobile, and kiosk experiences for Dashwire’s client AT&T, aiming to provision customers quickly and easily to their new phones and services — either in-store at time of purchase or at their convenience via a responsive web-app.

  • CLIENT: Dashwire/HTC
  • PROJECT Reflect and AT&T Mobile and Web UX/UI
  • ROLE: Principal UX Designer
  • RESPONSIBILITIES:
    • Customer and Stakeholder Research, Interviews and workshops
    • User-flows
    • Information Architecture and Taxonomy (OmniGraffle / Axure)
    • Heuristic evaluation of Orange’s current system (Microsoft Excel)
    • Customer, User, and Stakeholder interviews & workshops
    • Wireframe (Adobe CC / Axure)
    • Rapid-protype (Adobe Dreamweaver, HTML5, CSS3, JavaScript)
    • Animations (Adobe Flash / JavaScript)
    • Visual Design (Adobe CC)

Get in Touch

Drop me a line. Let me know what you're working on. What can I do to help?

Contact Details