Delivering delightful experiences since 1999
Tim is an experienced User Experience (UX) and User Interface (UI) designer with deep skills. He has passion for delivering creative, useful experiences across user and customer use-cases, devices, & industries. Using Human Centered Design principles, Tim works with clients to research, architect, design, and develop new products bringing value to business, user, and customer goals.
Understanding users, customers, and business intents and needs are the drive in defining focusing on the right goals in designing useful, elegant solutions. Using workshops, contextual interviews, heuistic evaluations, data-mining, and other modes of testing, we collect data that guides design, engineering, and business decisions.
Analysis and ideation: data and vision is distilled and translated into a design strategy and actionable plans. Artifacts that codify this strategy often include Customer Journey Maps, User Personas, taxonomies and Information Archicture, low-level wireframes and user-flows, timelines, scoping documents, as well as other deliverables.
In the "Design Phase,"" tim synthesizes architecture, visual design, interaction design, and engineering. Based on data and Human Centered Design principles, Tim designs UX/UI and systems are designed to meet user, corporate, and project goals through delightful digital experiences.
Focusing on T-Mobile Customer Service via call centers, Tim conducted initial research which revealed multiple user-interfaces required to access required customer, product, and service systems. Data among these systems did not communicate, resluting in unclear paths to success as primary points-of pain for T-Mobile Customer Service Representatives. Through interviews, surveys, and contextual observation, Tim distiled user-insights into a design system with the aim to deliver accurate, actionable, and immediate information and features to CSRs assisting customers. As the Senior User Experience Designer
Orange Mobile, and Dashwire partnered to product Reflect, a web app for customers to manage online content. As the Lead Designer, Tim led research, UX Design, and delivery/working with engineering with development. Tim also led design efforts for Ready2Go, a device provisioning system for new and existing AT&T customers.
Tim's a little like your 12-year-old nephew who follows you on Instagram and likes almost everything you post and leaves really enthusiastic comments. He loves hearing from you and tells his friends when he hears from you because he thinks you're awesome.
